backflowpartsusa web store FAQ section

We are a Master Parts Distributor have been in business since 1985. We carry and supply for Watts, Febco, Wilkins, Ames, and Conbraco. If you have any questions or concerns about parts, please contact our staff who are extremely knowledgeable of all things backflow.

BackflowPartsUSA.com will accept returns for items that were ordered and sent incorrectly by us with no penalty to the customer. We will accept returns of product for up to (30) days from the date of purchase. The following items may be returned for a full credit with full return shipping: 1) Merchandise that has been incorrectly sent to you. 2) Defective items (as determined by the manufacturer) The following items may not be returned to us: 1) Custom Orders 2) Merchandise that has been installed, used or abused or has other cosmetic defects such as dirt, concrete, oil, etc. All other items returned within 30 days are subject to a 25% restocking fee plus original shipping and handling. Additionally, if items are missing parts or have been damaged an additional charge may be applied to bring product back to resalable condition. Credit for returned parts will only be issued once original parts are returned to our warehouse and in resalable condition. Customer is responsible for return freight to our warehouse. Refunds will be reimbursed to the original credit card which was charged at time of purchase once returned part has been received. If you wish to return a part contact us and we will give you a Return Authorization. All merchandise has to be in resalable condition as determined by Backflow Parts USA.

We hope this never happens but if we ship you something you did not order BackflowPartsUSA.com will replace it for you with the correct part. We will pay for the shipping back to our warehouse and pay for the shipping of the replacement item back to you. Please contact us immediately for any error in your order and we will resolve the issue right away. 888-396-6202